No merchandise can be returned without express authorization of On Point Restaurant Equipment. All returns are subject to a restocking and handling charge. All freight and other applicable charges will be at the customer's expense.
If a defect is noticed it should be reported to us within 24 hours of shipment arrival. All merchandise subject to a return must be in its original packaging, unused and un-assembled. All goods are specific to a customer's preference; therefore made to order items are non-refundable unless prior written consent is given by On Point Restaurant Equipment.